Smart Home Service Plans

MANAGED SMART-HOME SUPPORT

Expert help for a home that stays connected

Choose a service level for device planning, remote setup, automation design, troubleshooting and ongoing security reviews.

Smart Start

$29/month

or $290/year when billed annually

Email setup guidance for up to 5 devices
Compatibility review before purchase
One 30-minute remote setup session each month
Monthly automation and security checklist
Email support with two-business-day target response

Choose Smart Start

Most popular

Connected Home

$59/month

or $590/year when billed annually

Support for up to 20 connected devices
Two 45-minute remote support sessions each month
Matter, Thread, Wi-Fi and hub compatibility planning
Automation design for lighting, climate and security
Quarterly device and account security review
Priority email support with next-business-day target response

Choose Connected Home

Home Concierge

$119/month

or $1190/year when billed annually

Support for up to 50 connected devices
Four 60-minute remote sessions each month
Personalized room-by-room technology plan
Vendor and product comparison assistance
Advanced automation troubleshooting
Quarterly network and privacy review
Household handover documentation
Priority scheduling and same-business-day target response

Choose Home Concierge

How the service works

Enroll: Select a plan and describe the home, devices and goals.
Plan: Receive an onboarding email and scheduling instructions.
Connect: Join remote support sessions by phone or video meeting.
Maintain: Use recurring reviews to keep devices, accounts and automations organized.

SERVICE ENROLLMENT

Tell us about your smart home

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